www.stormjarvie.com.au Privacy Policy

1. About this Privacy Policy

This Privacy Policy explains how Storm Jarvie (ABN: 74 497 743 089), a sole trader operating at 188 Longueville Road, Lane Cove NSW 2066, Australia (“we”, “us”, “I”), collects, uses, discloses, stores and protects personal information in connection with the website www.stormjarvie.com.au (the “Site”).

This Privacy Policy is issued in accordance with the Australian Privacy Act 1988 (Cth) (the “Privacy Act”) and the Australian Privacy Principles (APPs) contained within it. By using this Site, you acknowledge that you have read, understood and agree to the terms of this Privacy Policy.

This Privacy Policy applies to the Site only. Where you engage Storm Jarvie for professional services, additional terms governing that engagement will be set out in a separate scope of works agreement.

If you have any questions about this Privacy Policy or how your personal information is handled, contact:

2. What personal information we collect

We collect personal information that is reasonably necessary for our business functions. We will not collect additional personal information without notifying you first.

2.1 Information you provide directly

When you submit a contact or enquiry form on this Site, we collect:

• Your first and last name
• Your email address
• Your phone number (if provided)
• The content of your message or enquiry

2.2 Information collected automatically

When you visit this Site, we and our third-party service providers may automatically collect certain technical information, including:

• IP address
• Approximate geographic location derived from IP address
• Browser type and version
• Operating system and device type
• Pages visited and content viewed
• Date and time of your visit
• Referring URLs and links clicked

This information is collected via cookies and analytics tools. It is used in aggregate form and is not ordinarily used to identify you personally.

2.3 Marketing and lead information

If you submit an enquiry form or otherwise express interest in our services, your contact details may be stored in our customer relationship management system for the purposes of responding to your enquiry and, where you have consented, sending you relevant communications about our services.

3. How we use your personal information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide you with information about our services
• To send you marketing communications where you have consented to receive them
• To manage our client relationships and fulfil our professional services obligations
• To improve the functionality and content of this Site
• To comply with our legal and regulatory obligations
• To protect our legal rights and interests

We will not use your personal information for any purpose that is not described in this Privacy Policy or otherwise disclosed to you at the time of collection, without first obtaining your consent.

4. Consent

By using this Site and submitting your personal information through any form on this Site, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

Where we rely on your consent as the legal basis for processing your information, you may withdraw that consent at any time by contacting us at storm@stormjarvie.com.au. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

5. Disclosure of personal information

5.1 Within our business

As a sole trader, personal information is accessed only by Storm Jarvie in the ordinary course of operating this business.

5.2 Third-party service providers

We use the following third-party services that may collect, process or store personal information on our behalf. These providers are engaged on the basis that they maintain appropriate data security standards.

5.3 Other disclosures

We will not sell, rent or trade your personal information to third parties. We may disclose personal information without your consent only in the following circumstances:

• Where required or authorised by law or a court order
• Where required for the purposes of a legal proceeding
• To protect our legal rights or defend a legal claim
• In connection with a sale or transfer of our business, where the recipient agrees to be bound by terms no less protective than this Privacy Policy
• Where you have otherwise consented to the disclosure

6. Cross-border disclosure

Some third-party services we use may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers maintain privacy and data security standards consistent with the Australian Privacy Principles. By using this Site, you consent to your information being transferred to and processed in countries outside Australia where necessary for the purposes described in this Privacy Policy.

7. How long we retain your personal information

We retain personal information for as long as is reasonably necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:

• Enquiry and contact form data is retained for as long as is necessary to respond to your enquiry and maintain a reasonable record of communications
• Subscriber and marketing contact data is retained until you withdraw consent or request removal
• Analytics data is retained in accordance with the retention settings of the relevant analytics platform (Google Analytics default is 14 months)

When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.

8. Security of personal information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include:

• HTTPS encryption for all data transmitted through this Site
• Hosting on a reputable platform with appropriate physical and network security
• Access to personal information limited to Storm Jarvie in the ordinary course of business

No method of transmission or storage over the internet is completely secure. While we take all reasonable precautions, we cannot guarantee the absolute security of your personal information. If you become aware of any security concerns, please contact us immediately at storm@stormjarvie.com.au.

9. Children

This Site is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete that information as soon as practicable. If you believe a child under 16 has provided personal information through this Site, please contact us at storm@stormjarvie.com.au.

10. Cookies

Cookies are small text files placed on your device by a website to collect information about your browsing behaviour. We use cookies on this Site for the following purposes:

Functional cookies

Required for the Site to operate correctly. These cookies remember your preferences and settings and cannot be disabled without affecting Site functionality.

Analytical cookies

Used to understand how visitors use this Site, including which pages are most visited and how long visitors spend on the Site. This data is used in aggregate to improve the Site. These cookies are set by Google Analytics and can be disabled via your browser settings or the cookie consent tool on this Site.

Targeting cookies

Used to understand your preferences and deliver content more relevant to your interests. You can control these through the cookie consent tool on this Site.

You can disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how the Site functions.

11. Your rights under Australian Privacy Law

Under the Privacy Act and the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, incomplete or out of date
• Request that we delete your personal information, subject to any legal obligations that require us to retain it
• Make a complaint about how we have handled your personal information
• Withdraw consent to receive marketing communications at any time

To exercise any of these rights, contact us at storm@stormjarvie.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Direct marketing

Where you have provided consent, we may send you direct marketing communications about our services. You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly at storm@stormjarvie.com.au

We will process your opt-out request promptly. We will not use your personal information for direct marketing without your consent.

13. Modifications to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. The effective date at the top of this page will be updated when changes are made. We recommend reviewing this Privacy Policy periodically. Where changes are material, we will make reasonable efforts to notify you directly.

14. Contact and complaints

For questions, concerns or complaints about this Privacy Policy or how your personal information is handled:

If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner: